Reflection Points

As you wrap up this chapter, take a moment to think about these questions:

• Focus on project deliverables: Do your projects focus on delivering a product without considering ongoing management and service delivery? How can shifting from providing a product to ensuring effective service management change project outcomes?
• Integration of ITIL and project management: How can you apply ITIL Service Lifecycle principles in your current projects? Identify specific ITIL processes that could enhance service delivery and operational efficiency.
• Service Transition challenges: What challenges have you faced in transitioning new services to operational environments? How can the Extended Service Transition Model provide a framework for better planning and execution?

Reflecting on these questions helps you better understand the concepts discussed and consider how they apply to your professional journey.