Roles and Responsibilities
Discover a comprehensive guide to roles and responsibilities within enterprise IT projects. The resource outlines duties and expectations for each role, promoting alignment and efficiency across teams.
| Roles | Accountability | Responsibilities | Deliverables | Reports To |
|---|---|---|---|---|
| Application Analyst | Ensuring that IT applications are effectively designed, implemented, and maintained to meet business needs. |
• Requirements analysis: Gathers and translates business requirements into clear, detailed technical specifications. • System design input: Provides suggestions for the structure and improvements of the application. • Application configuration and customisation: Configures software to meet the specific needs of the business. • Testing: Tests applications to ensure they meet functional specifications and user requirements. • Implementation support: Assists with data migration, user training, and troubleshooting during implementation. • Documentation: Creates and maintains detailed documentation of configurations, customisations, and operational procedures. • Post-implementation support and enhancements: Resolves issues, applies upgrades, and implements new features. • Stakeholder communication: Communicates technical concepts clearly to non-technical stakeholders. • Compliance and security: Ensures applications meet legal, regulatory, and security standards. |
• Application configuration specifications • Application functional specifications | IT Project Manager |
| Application Architect | Defines the application's technical vision and high-level structure, ensuring it meets business needs, technical requirements, and quality standards while adapting to future changes. |
• Architectural design and decision-making: Defines the application architecture, selecting technologies and frameworks that align with business and IT goals. • Integration and system design: Plans and designs the integration of the application with other systems, specifying data flows and protocols. • Performance, scalability, reliability: Focuses on optimising the application’s performance, scalability, and reliability to support growth. • Security and compliance: Implements robust security practices and ensures compliance with data protection regulations. • Technical leadership and guidance: Provides technical leadership to development teams, setting technical standards and mentoring junior developers. • Stakeholder communication: Communicates the architecture and technical choices in non-technical terms to business stakeholders. • Documentation: Produces architectural diagrams, design documentation, and specifications. • Testing: Works with Quality Control (QC) teams to define testing strategies that align with the architecture. • Risk management: Identifies, evaluates, and mitigates risks associated with the application’s architecture. • Continuous improvement: Stays updated with emerging technologies and best practices and recommends improvements for future projects. |
• Application architecture blueprint • Technical specifications and design documentation | Enterprise Architect |
| Application Designer | Conceptualises and designs the technical architecture of the application, ensuring it meets both functional and user experience (UX) requirements while being scalable and maintainable. |
• Application architecture design: Selects design patterns, frameworks, and technologies that meet project goals and constraints. • UX/UI excellence: Designs intuitive, user-friendly interfaces that enhance user satisfaction. • Standards and practices adherence: Follows industry standards, best practices, and regulations, with a focus on security, accessibility, and data protection. • Stakeholder collaboration: Works closely with stakeholders to ensure the design meets business and technical requirements. • Prototyping and modelling: Develops prototypes and models for early-stage feedback to ensure design feasibility and alignment with expectations. • Performance and scalability: Ensures the application’s design supports scalability and performs well under increasing user demand and data load. • Documentation: Documents the design process, architectural decisions, and design rationale for future reference. • Testing support: Collaborates with the testing team to ensure the application meets design requirements and quality standards. • Continuous improvement: Seeks ongoing user feedback and incorporates new technologies and design trends to refine the application. • Risk management: Identifies potential design risks and recommends mitigation strategies. |
• Application design specification • Design prototypes and models | IT Project Manager |
| Application Developer | Responsible for the end-to-end application coding process, from understanding requirements to writing, testing, and maintaining high-quality, secure, and efficient code that meets project goals and deadlines. |
• Coding and implementation: Writes clean, efficient code based on the software architecture and design. • Understanding requirements: Analyses business and technical requirements to ensure the code meets user needs. • Testing and debugging: Tests and debugs code to identify and resolve issues before integration. • Technical documentation: Documents the codebase, functionalities, and development process for future reference. • Collaboration and communication: Collaborates with other team members to ensure coordinated software development. • Standards and best practices adherence: Adheres to coding standards, best practices, and security protocols to ensure efficient, maintainable, and secure code. • Version control: Utilises version control systems to manage code changes and ensure proper versioning. • Continuous learning: Keeps skills and knowledge up to date in the ever-evolving technology landscape. • Problem-solving: Troubleshoots and resolves issues affecting the software's functionality or performance. • Performance optimisation: Refines and optimises the code to improve performance, scalability, and maintainability. • Security: Ensures that security measures are implemented in the code, adhering to industry security standards. |
• Application work packages • Completed and tested codebase | IT Project Manager |
| Business Analyst | Ensuring the project meets business needs through effective requirement gathering, stakeholder engagement, solution assessment, and process improvement, facilitating the delivery of technology solutions. |
• Requirement gathering and analysis: Elicits business requirements, including explicit, implicit, and future needs. • Stakeholder management: Builds and maintains relationships with stakeholders throughout the project. • Documentation: Produces clear and comprehensive documentation, such as requirements, use cases, and process diagrams. • Solution assessment and validation: Evaluates potential solutions for business fit and feasibility, ensuring they align with business goals. • Facilitation and negotiation: Acts as a mediator between stakeholders and technical teams, resolving conflicts and facilitating consensus. • Requirements management: Tracks and manages requirement changes throughout the project lifecycle. • Testing support: Defines functional acceptance criteria and collaborates with QA teams to ensure testing meets business needs. • Business process improvement: Identifies opportunities for technology to improve or optimise business processes. • Training and support: Provides user training and ongoing support post-implementation to ensure successful system adoption. |
• Requirements document • Activity diagrams • Use cases | Lead Business Analyst |
| Business Implementation Manager | Ensuring the effective implementation and smooth adoption of new solutions that meet business needs, managing the transition from old to new. |
• Implementation planning: Develops plans detailing IT solution deployment, including timelines, resources, budgets, milestones, and deliverables. • Stakeholder management: Ensures stakeholder needs are met through regular communication, expectation management, and issue resolution. • Organisational change management: Manages change to ensure new IT solutions are smoothly adopted, including strategy development, communication, and training. • Coordination with IT and Business teams: Aligns IT solutions with business needs through collaboration with IT and business teams. • Risk Management: Identifies and mitigates implementation risks, developing plans and contingencies for potential obstacles. • Testing support: Oversees testing to ensure IT solutions. • Documentation and Reporting: Documents the implementation process and reports outcomes to management, including lessons learned for future projects. |
Business implementation plan Business implementation schedule | Project Manager |
| Change Analyst | Minimising disruption from IT projects and ensuring smooth integration of changes. |
• Change impact assessment: Assesses the IT project's impact on the organisation, including technology, process, and changes in departments, roles, and individuals. • Stakeholder analysis and engagement: Identifies and engages stakeholders to understand their concerns and expectations. Develops communication strategies to keep them informed and supportive. • Communication planning and execution: Creates and executes a strategy to communicate change reasons, benefits, and impacts effectively to all stakeholders. • Training and Support Programs: Designs training and support to help employees adapt to new technologies or processes. • Resistance Management: Identifies and addresses resistance to change and fosters positive attitudes. • Change Readiness Assessments: Evaluates readiness for change, identifies and addresses gaps for a successful transition. • Monitoring and Reporting: Tracks change initiatives, evaluates effectiveness, and adjusts strategies as needed. • Collaboration with Project teams: Ensures alignment between technical implementations and organisational change strategies. • Sustaining Change: Implements strategies to maintain changes long-term and integrates new practices into daily operations. • Cultural Alignment: Aligns changes with organisational culture and values, potentially shifts culture to support new practices. |
Stakeholder matrix Stakeholder impact assessment Change impact assessment Communications | Change Manager |
| Change Manager | Ensuring that the human aspects of change are adopted and sustained. |
• Change Strategy and Planning: Develops and implements a change management strategy and plan aligned with project goals and schedules, identifies change scope, impacted stakeholders, and necessary transition actions. • Stakeholder Engagement: Identifies and manages stakeholders, addresses their needs and concerns, and effectively communicates to ensure their support for the project. • Communication: Creates and executes communication strategies that inform about the change, its benefits, and impacts, tailoring messages for different audiences. • Training and Support: Determines training needs and provides programs to prepare employees for new technologies or processes, including ongoing support post-transition. • Resistance Management: Addresses and mitigates resistance by engaging with and addressing the concerns of resistant parties and highlighting change benefits. • Impact Analysis: Evaluates how changes affect organisational aspects and plans to mitigate impacts on stakeholders. • Change Agents Network: Creates and manages a network of change promoters within the organisation to support and advocate for the change internally. • Measurement and Evaluation: Measures change management effectiveness using metrics and adapts based on feedback to enhance change efforts. • Alignment with Project Management: Ensures change management activities complement project plans and adapt strategies with project progression. • Cultural Alignment: Ensures the change reflects and becomes part of the organisational culture, overcoming cultural resistance and promotes adaptability. |
Organisational change management plan Communications plan Training plan | Project Manager |
| Compliance Manager | Compliance integration into the project's planning and execution, managing compliance risks, and ensuring the project delivers compliant solutions. |
• Regulatory analysis and interpretation: Interprets complex regulations relevant to the project and stays informed about current and future regulations that impact project execution and outcomes. • Compliance strategy and planning: Develops and executes a compliance strategy that matches project objectives, timelines, and scope, identifies and incorporates compliance requirements throughout the project. • Risk assessment and management: Performs compliance risk assessments to identify and analyse non-compliance risks and develops strategies to mitigate these risks. • Policy and procedure development: Updates or creates policies and procedures to ensure compliance with all regulations and adapts to project needs and regulatory changes. • Compliance monitoring and reporting: Monitors project compliance through audits, checks, and reports compliance status to stakeholders and regulatory bodies as needed. • Training and awareness: Provides training programs to ensure project participants understand their compliance responsibilities. • Stakeholder engagement: Engages stakeholders, including regulators, to ensure project compliance, negotiates approvals and serves as the compliance contact. • Issue resolution and advisory: Offers expert compliance advice, resolves issues and develops corrective actions for non-compliance. • Integrates with project management: Ensures compliance considerations are integrated with project management and aligns compliance activities with project milestones. • Documentation and recordkeeping: Maintains detailed records of compliance efforts, decisions, and actions to demonstrate compliance and support audits. |
Policy Advice | Organisational Management |
| Data Analyst | Leveraging data for informed decision-making, strategic planning, optimising performance, and driving innovation. |
• Data collection and management: Collects, imports, cleans, and manages data, ensures quality and integrity, manages databases and sets up storage solutions. • Data analysis: Uses statistical tools to uncover trends, patterns, and insights, applying both quantitative and qualitative analysis techniques. • Reporting and visualisation: Creates clear reports and visualisations for stakeholders, using visualisation tools to make complex data accessible. • Support decision-making: Offers data-driven insights for decision-making and interprets analysis results into actionable recommendations. • Identify opportunities and challenges: Analyses data to forecast trends, identifies risks, and suggests improvement and risk mitigation actions. • Collaboration with project teams: Collaborates, ensures data analysis supports project goals and contributes to strategy development. • Data governance and compliance: Manages data compliant with laws and internal policies and ensures responsible handling of sensitive data. • Continuous improvement: Seeks to enhance data processes, staying updated with and implements the latest analysis tools and best practices. • Stakeholder communication: Communicates with stakeholders to meet their data needs and translates data concepts into business language. • Training and support: Trains and supports team members and stakeholders on data interpretation, visualisation tools, and analysis methodologies. |
Data mapping Data visualisations | IT Project Manager |
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