Roles and Responsibilities
Discover a comprehensive guide to roles and responsibilities within enterprise IT projects. The resource outlines duties and expectations for each role, promoting alignment and efficiency across teams.
| Roles | Accountability | Responsibilities | Deliverables | Reports To |
|---|---|---|---|---|
| Application Analyst | Ensuring that IT applications are effectively designed, implemented, and maintained to meet business needs. |
• Requirements analysis: Gathers and translates business requirements into clear, detailed technical specifications. • System design input: Provides suggestions for the structure and improvements of the application. • Application configuration and customisation: Configures software to meet the specific needs of the business. • Testing: Tests applications to ensure they meet functional specifications and user requirements. • Implementation support: Assists with data migration, user training, and troubleshooting during implementation. • Documentation: Creates and maintains detailed documentation of configurations, customisations, and operational procedures. • Post-implementation support and enhancements: Resolves issues, applies upgrades, and implements new features. • Stakeholder communication: Communicates technical concepts clearly to non-technical stakeholders. • Compliance and security: Ensures applications meet legal, regulatory, and security standards. |
• Application configuration specifications • Application functional specifications | IT Project Manager |
| Application Architect | Defines the application's technical vision and high-level structure, ensuring it meets business needs, technical requirements, and quality standards while adapting to future changes. |
• Architectural design and decision-making: Defines the application architecture, selecting technologies and frameworks that align with business and IT goals. • Integration and system design: Plans and designs the integration of the application with other systems, specifying data flows and protocols. • Performance, scalability, reliability: Focuses on optimising the application’s performance, scalability, and reliability to support growth. • Security and compliance: Implements robust security practices and ensures compliance with data protection regulations. • Technical leadership and guidance: Provides technical leadership to development teams, setting technical standards and mentoring junior developers. • Stakeholder communication: Communicates the architecture and technical choices in non-technical terms to business stakeholders. • Documentation: Produces architectural diagrams, design documentation, and specifications. • Testing: Works with Quality Control (QC) teams to define testing strategies that align with the architecture. • Risk management: Identifies, evaluates, and mitigates risks associated with the application’s architecture. • Continuous improvement: Stays updated with emerging technologies and best practices and recommends improvements for future projects. |
• Application architecture blueprint • Technical specifications and design documentation | Enterprise Architect |
| Application Designer | Conceptualises and designs the technical architecture of the application, ensuring it meets both functional and user experience (UX) requirements while being scalable and maintainable. |
• Application architecture design: Selects design patterns, frameworks, and technologies that meet project goals and constraints. • UX/UI excellence: Designs intuitive, user-friendly interfaces that enhance user satisfaction. • Standards and practices adherence: Follows industry standards, best practices, and regulations, with a focus on security, accessibility, and data protection. • Stakeholder collaboration: Works closely with stakeholders to ensure the design meets business and technical requirements. • Prototyping and modelling: Develops prototypes and models for early-stage feedback to ensure design feasibility and alignment with expectations. • Performance and scalability: Ensures the application’s design supports scalability and performs well under increasing user demand and data load. • Documentation: Documents the design process, architectural decisions, and design rationale for future reference. • Testing support: Collaborates with the testing team to ensure the application meets design requirements and quality standards. • Continuous improvement: Seeks ongoing user feedback and incorporates new technologies and design trends to refine the application. • Risk management: Identifies potential design risks and recommends mitigation strategies. |
• Application design specification • Design prototypes and models | IT Project Manager |
| Application Developer | Responsible for the end-to-end application coding process, from understanding requirements to writing, testing, and maintaining high-quality, secure, and efficient code that meets project goals and deadlines. |
• Coding and implementation: Writes clean, efficient code based on the software architecture and design. • Understanding requirements: Analyses business and technical requirements to ensure the code meets user needs. • Testing and debugging: Tests and debugs code to identify and resolve issues before integration. • Technical documentation: Documents the codebase, functionalities, and development process for future reference. • Collaboration and communication: Collaborates with other team members to ensure coordinated software development. • Standards and best practices adherence: Adheres to coding standards, best practices, and security protocols to ensure efficient, maintainable, and secure code. • Version control: Utilises version control systems to manage code changes and ensure proper versioning. • Continuous learning: Keeps skills and knowledge up to date in the ever-evolving technology landscape. • Problem-solving: Troubleshoots and resolves issues affecting the software's functionality or performance. • Performance optimisation: Refines and optimises the code to improve performance, scalability, and maintainability. • Security: Ensures that security measures are implemented in the code, adhering to industry security standards. |
• Application work packages • Completed and tested codebase | IT Project Manager |
| Business Analyst | Ensuring the project meets business needs through effective requirement gathering, stakeholder engagement, solution assessment, and process improvement, facilitating the delivery of technology solutions. |
• Requirement gathering and analysis: Elicits business requirements, including explicit, implicit, and future needs. • Stakeholder management: Builds and maintains relationships with stakeholders throughout the project. • Documentation: Produces clear and comprehensive documentation, such as requirements, use cases, and process diagrams. • Solution assessment and validation: Evaluates potential solutions for business fit and feasibility, ensuring they align with business goals. • Facilitation and negotiation: Acts as a mediator between stakeholders and technical teams, resolving conflicts and facilitating consensus. • Requirements management: Tracks and manages requirement changes throughout the project lifecycle. • Testing support: Defines functional acceptance criteria and collaborates with QA teams to ensure testing meets business needs. • Business process improvement: Identifies opportunities for technology to improve or optimise business processes. • Training and support: Provides user training and ongoing support post-implementation to ensure successful system adoption. |
• Requirements document • Activity diagrams • Use cases | Lead Business Analyst |
| Business Implementation Manager | Ensuring the effective implementation and smooth adoption of new solutions that meet business needs, managing the transition from old to new. |
• Implementation planning: Develops plans detailing IT solution deployment, including timelines, resources, budgets, milestones, and deliverables. • Stakeholder management: Ensures stakeholder needs are met through regular communication, expectation management, and issue resolution. • Organisational change management: Manages change to ensure new IT solutions are smoothly adopted, including strategy development, communication, and training. • Coordination with IT and Business teams: Aligns IT solutions with business needs through collaboration with IT and business teams. • Risk Management: Identifies and mitigates implementation risks, developing plans and contingencies for potential obstacles. • Testing support: Oversees testing to ensure IT solutions. • Documentation and Reporting: Documents the implementation process and reports outcomes to management, including lessons learned for future projects. |
Business implementation plan Business implementation schedule | Project Manager |
| Change Analyst | Minimising disruption from IT projects and ensuring smooth integration of changes. |
• Change impact assessment: Assesses the IT project's impact on the organisation, including technology, process, and changes in departments, roles, and individuals. • Stakeholder analysis and engagement: Identifies and engages stakeholders to understand their concerns and expectations. Develops communication strategies to keep them informed and supportive. • Communication planning and execution: Creates and executes a strategy to communicate change reasons, benefits, and impacts effectively to all stakeholders. • Training and Support Programs: Designs training and support to help employees adapt to new technologies or processes. • Resistance Management: Identifies and addresses resistance to change and fosters positive attitudes. • Change Readiness Assessments: Evaluates readiness for change, identifies and addresses gaps for a successful transition. • Monitoring and Reporting: Tracks change initiatives, evaluates effectiveness, and adjusts strategies as needed. • Collaboration with Project teams: Ensures alignment between technical implementations and organisational change strategies. • Sustaining Change: Implements strategies to maintain changes long-term and integrates new practices into daily operations. • Cultural Alignment: Aligns changes with organisational culture and values, potentially shifts culture to support new practices. |
Stakeholder matrix Stakeholder impact assessment Change impact assessment Communications | Change Manager |
| Change Manager | Ensuring that the human aspects of change are adopted and sustained. |
• Change Strategy and Planning: Develops and implements a change management strategy and plan aligned with project goals and schedules, identifies change scope, impacted stakeholders, and necessary transition actions. • Stakeholder Engagement: Identifies and manages stakeholders, addresses their needs and concerns, and effectively communicates to ensure their support for the project. • Communication: Creates and executes communication strategies that inform about the change, its benefits, and impacts, tailoring messages for different audiences. • Training and Support: Determines training needs and provides programs to prepare employees for new technologies or processes, including ongoing support post-transition. • Resistance Management: Addresses and mitigates resistance by engaging with and addressing the concerns of resistant parties and highlighting change benefits. • Impact Analysis: Evaluates how changes affect organisational aspects and plans to mitigate impacts on stakeholders. • Change Agents Network: Creates and manages a network of change promoters within the organisation to support and advocate for the change internally. • Measurement and Evaluation: Measures change management effectiveness using metrics and adapts based on feedback to enhance change efforts. • Alignment with Project Management: Ensures change management activities complement project plans and adapt strategies with project progression. • Cultural Alignment: Ensures the change reflects and becomes part of the organisational culture, overcoming cultural resistance and promotes adaptability. |
Organisational change management plan Communications plan Training plan | Project Manager |
| Compliance Manager | Compliance integration into the project's planning and execution, managing compliance risks, and ensuring the project delivers compliant solutions. |
• Regulatory analysis and interpretation: Interprets complex regulations relevant to the project and stays informed about current and future regulations that impact project execution and outcomes. • Compliance strategy and planning: Develops and executes a compliance strategy that matches project objectives, timelines, and scope, identifies and incorporates compliance requirements throughout the project. • Risk assessment and management: Performs compliance risk assessments to identify and analyse non-compliance risks and develops strategies to mitigate these risks. • Policy and procedure development: Updates or creates policies and procedures to ensure compliance with all regulations and adapts to project needs and regulatory changes. • Compliance monitoring and reporting: Monitors project compliance through audits, checks, and reports compliance status to stakeholders and regulatory bodies as needed. • Training and awareness: Provides training programs to ensure project participants understand their compliance responsibilities. • Stakeholder engagement: Engages stakeholders, including regulators, to ensure project compliance, negotiates approvals and serves as the compliance contact. • Issue resolution and advisory: Offers expert compliance advice, resolves issues and develops corrective actions for non-compliance. • Integrates with project management: Ensures compliance considerations are integrated with project management and aligns compliance activities with project milestones. • Documentation and recordkeeping: Maintains detailed records of compliance efforts, decisions, and actions to demonstrate compliance and support audits. |
Policy Advice | Organisational Management |
| Data Analyst | Leveraging data for informed decision-making, strategic planning, optimising performance, and driving innovation. |
• Data collection and management: Collects, imports, cleans, and manages data, ensures quality and integrity, manages databases and sets up storage solutions. • Data analysis: Uses statistical tools to uncover trends, patterns, and insights, applying both quantitative and qualitative analysis techniques. • Reporting and visualisation: Creates clear reports and visualisations for stakeholders, using visualisation tools to make complex data accessible. • Support decision-making: Offers data-driven insights for decision-making and interprets analysis results into actionable recommendations. • Identify opportunities and challenges: Analyses data to forecast trends, identifies risks, and suggests improvement and risk mitigation actions. • Collaboration with project teams: Collaborates, ensures data analysis supports project goals and contributes to strategy development. • Data governance and compliance: Manages data compliant with laws and internal policies and ensures responsible handling of sensitive data. • Continuous improvement: Seeks to enhance data processes, staying updated with and implements the latest analysis tools and best practices. • Stakeholder communication: Communicates with stakeholders to meet their data needs and translates data concepts into business language. • Training and support: Trains and supports team members and stakeholders on data interpretation, visualisation tools, and analysis methodologies. |
Data mapping Data visualisations | IT Project Manager |
| Database Architect | Creating a robust, efficient, and secure data asset for the organisation, facilitating informed decision-making and operational excellence. |
• Designs conceptual, logical, and physical data models for application efficiency. • Optimises database performance through tuning and reducing latency. • Implements data validation, access controls, and encryption for security. • Plans for scalability, high availability, and disaster recovery. • Manages integration and migration for seamless database architecture. • Evaluates database technologies and platforms based on project needs. • Collaborates with project teams and provides data-related advice. • Maintains data models and dictionaries and ensures standards compliance. • Monitors performance and performs maintenance tasks. • Stays updated with database technology trends for continuous improvement. | Database Architecture Blueprint | Organisational Management |
| Database Designer | Designing a database structure that is efficient, scalable, secure, and aligned with the application's needs and performance requirements. |
• Designs database schema with tables, fields, relationships, and indexes. • Applies normalisation to minimise redundancy and enhance integrity. • Develops data models to guide database development and implementation. • Selects suitable data types and indexing strategies for performance. • Collaborates with developers to align database design with application needs. • Plans for scalability, partitioning, and flexibility for future growth. • Establishes data integrity and security measures. • Produces comprehensive design documentation, including diagrams. • Ensures adherence to standards and best practices. • Assists in database setup, maintenance, and alignment with design specifications. | Database Design Specification | IT Project Manager |
| Database Developer | Providing ongoing support, optimisation, and ensuring the database is functional, efficient, secure, and scalable. |
• Sets up the database according to design specifications. • Crafts and optimises stored procedures and scripts. • Implements ETL processes for data integration. • Tunes database performance through indexing and optimisation. • Configures access controls and encryption for database security. • Conducts backups, updates, and troubleshooting for reliability. • Collaborates with IT teams to align database operations with project needs. • Maintains data accuracy and consistency with validation routines. • Documents database setup and operations. • Adheres to standards and stays updated with emerging technologies. | Database Work Package | IT Project Manager |
| Infrastructure Analyst | Ensuring the IT infrastructure is robust, secure, and capable of supporting the project's applications and services. |
• Develops IT infrastructure solutions to meet project needs. • Monitors performance and resolves bottlenecks. • Implements security measures and ensures compliance. • Establishes disaster recovery and business continuity plans. • Evaluates solutions for cost-effectiveness. • Coordinates with vendors and stakeholders to meet project needs. • Provides technical support and resolves hardware and network issues. • Prepares infrastructure performance reports and documentation. • Plans for infrastructure capacity to support future growth. • Stays informed on emerging tools and practices for improvements. | Infrastructure Specification | IT Project Manager |
| Infrastructure Architect | Ensuring a solid foundation of IT infrastructure that is secure, reliable, and scalable, with a focus on strategic vision and high-level design. |
•Strategic infrastructure design: Develops IT infrastructure designs aligned with business goals, including scalable and efficient servers, networks, storage, data centres, and cloud services. •Technology selection and standardisation: Chooses and standardises technology solutions, focusing on cost, performance, and compatibility. •Security framework implementation: Establishes a comprehensive security framework to protect data and IT assets, including data security policies, disaster recovery, and regulatory compliance. •Performance and scalability Planning: Ensures infrastructure supports current and future demands through capacity planning, performance tuning, and scalable technologies. •Cloud strategy and integration: Executes a cloud strategy for service migration, hybrid cloud management, and cloud resource optimisation. •Business Continuity and Disaster Recovery: Designs business continuity and disaster recovery solutions, ensuring quick restoration of critical systems and data. •Budgeting and cost control: Provides budget input and manages infrastructure costs by selecting cost-effective technologies and optimises resource use. •Vendor and stakeholder management: Works with vendors and stakeholders to meet project requirements, negotiates for best value products and services. •Technical leadership and guidance: Offers technical leadership, guides IT staff on best practices, emerging technologies, and process improvements. •Compliance and risk management: Ensures infrastructure compliance with legal and organisational standards, assesses and mitigates risks. •Documentation and knowledge sharing: Documents IT infrastructure details and shares knowledge to promote a collaborative IT department. •Monitors and continuous improvement: Uses monitors tools to assess infrastructure performance, leads improvement initiatives for enhanced system capabilities and service quality. | Infrastructure architecture blueprint | Organisational Management |
| Infrastructure Designer | Ensuring a solid foundation of IT infrastructure that is secure, reliable, and scalable, with focus on implementing the vision into detailed, actionable plans that can be implemented by technical teams. | •Detailed design development: Transforms the architect's vision into precise, implementable infrastructure plans, details hardware, software, and network specifications. •Technical documentation: Produces comprehensive documentation for infrastructure designs, facilitates implementation and future maintenance. •Collaboration with implementation teams: Guides and supports implementation teams to ensure designs are executed accurately. •Performance and scalability planning: Plans for current and future performance needs, focusing on detailed capacity analysis and scalability. •Solution Prototyping and testing: Engages in prototyping and testing to validate designs, recommends adjustments based on performance and integration results. •Change management: Manages design changes meticulously, documents and communicates modifications to maintain project integrity. | Infrastructure design specification | IT Project Manager |
| Infrastructure Developer | Enabling faster development cycles, improve reliability and scalability, and ensuring that infrastructure can easily adapt to changing project needs. | •Automation of infrastructure setup: Uses scripts and Infrastructure as Code (IaC) tools like Terraform, Ansible, Chef, or Puppet to automate server, networks, and infrastructure setup for consistency and scalability. •Version control and documentation: Uses version control for infrastructure configurations to ensure changes are traceable and documented, aligns with the DevOps approach. •CI/CD for Infrastructure: Applies CI/CD pipelines to infrastructure for automated testing and deployment, reducing errors and speeds up provisioning. •Monitoring and optimisation: Implements monitoring for infrastructure performance and health, optimises and automates scaling and recovery as needed. •Security and compliance: Integrate security in provisioning, including automated patching and firewall configurations, ensures compliance with policies. •Disaster recovery and availability: Develops strategies for disaster recovery and high availability, including automated backups and failure-resistant designs. •Team collaboration: Collaboratse with development and operations to align infrastructure with application needs and operational standards, provides optimisation insights. •Cost management: Automates scaling to manage costs, using cloud cost management tools for expense tracking and reduction. •Technology research and adoption: Keeps updated with cloud computes and infrastructure automation advancements, recommends tools that enhance efficiency, cost-effectiveness, and reliability. •Documentation and knowledge sharing: Documents infrastructure setups and configurations, sharing best practices and mentors on IaC practices and tools. | Infrastructure work package | IT Project Manager |
| Interface Analyst | Ensuring that different systems can communicate and exchange data seamlessly and securely. | •Requirements gathering: Documents data exchange and integration needs by collaborating with stakeholders across various sectors, pinpointing necessary data and system functionalities. •Designing specifications: Creates detailed interface specifications, determining data formats, protocols, security, and data flow paths. •Development support: Guides development teams with specifications and standards during interface creation. •Testing and validation: Oversees interface testing, conducting checks to ensure functionality, data flow, and performance meet specifications. •Monitoring and troubleshooting: Monitosr interface performance, addresses issues to maintain efficiency and reduce downtime. •Security and compliance: Enforces data exchange compliance with security and regulatory standards, incorporates protective measures. •Documentation and training: Creates detailed interface documentation and potentially train IT staff and users on manages the interfaces. •Stakeholder communication: Communicates with stakeholders ensuring interface requirements support project goals and user needs. •Continuous improvement: Seeks interface optimisation opportunities, keeps updated of emerging technologies and practices. •Collaboration with external partners: Manages integration with external or third-party systems, ensures proper configuration and testing. | Interface specification | IT Project Manager |
| Interface Architect | Ensuring the overall architecture for system interfaces, including standards, protocols, and technologies, are scalable and can accommodate future changes in technology or business requirements, with focus on strategic vision and high-level design. | •Interface design and architecture: Focuses on crafting the overarching structure for system interfaces, choosesappropriate standards, protocols, and technologies that offer scalability and adaptability for future needs. •Integration strategy development: Develops comprehensive plans for integratings diverse systems and applications, considering both present and future architectural needs to ensure seamless data exchange and system compatibility. •Standards and guidelines establishment: Sets and enforces uniform standards, practices, and guidelines for interface creation, emphasises data formats, communication protocols, and security protocols to maintain consistency and quality in integrations. •Security and compliance: Prioritises security in interface design, implementing robust measures like authentication, encryption, and access controls to safeguard data transmissions and adhere to pertinent regulations and standards. •Performance optimisation: Designs interfaces with focus on high performance, reducing latency, and streamlining data processes to ensure efficient operation and data handling. •Collaboration and Coordination: Engages closely with Application Architects, Developers, and Business Analysts, ensures interface designs satisfy both technical specifications and business objectives, facilitates stakeholder communication to unify integration efforts. •Troubleshooting and problem solving: Offers specialised expertise in identifies and solving intricate integration and interface issues, collaborates with technical and operational teams to pinpoint problems and formulate effective solutions. •Documentation and knowledge sharing: Creates detailed documentation for interface architectures, including design blueprints, specifications, and guides, and disseminate knowledge and practices among team members and stakeholders to foster a shared understands. •Monitoring and maintenancee: Manages ongoing interface surveillance to ensure operational integrity and performance, conductes periodic reviews and updates in response to evolving systems and emerging requirements. •Technology evaluation and adoption: Keeps updated about emerging technologies and standards in system integration and interface design, assesses and recommends novel solutions that could augment integration capabilities and enhance system interoperability. | Interface architecture blueprint | Organisational Management |
| Interface Developer | Creating the interactive elements that users engage with, ensuring the final product is functional, user-friendly, and meets the technical requirements. | •Interface design implementation: Converts wireframes, mockups, and prototypes into code, accurately replicates visual elements like layouts, colors, fonts, and animations. Develops responsive, interactive interfaces with HTML, CSS, JavaScript, and frameworks (React, Angular, Vue.js), ensures compatibility across devices and browsers. •Backend integration: Integrates frontend with backend APIs for data interaction, ensures smooth data flow. Manage asynchronous operations for a responsive, user-friendly interface during long tasks. •Usability and accessibility: Designs interactive elements and navigation for ease and intuitiveness. •Accessibility: Make interfaces accessible, following WCAG and other standards. •Performance optimisation: Optimises interface performance, focusing on fast load times and a smooth user experience. Ensures interfaces adapt to various screen sises and orientations. •Testing and debugging: Tests multiple devices and browsers to fix functionality, usability, and responsiveness issues. Addresses issues from testing or user reports, ensures correct functionality. •Collaboration and Communication: Collaborates with designers for technically feasible designs, suggestes improvements when needed. Communicates with stakeholders to align interface development with project goals. •Documentation and sharing:Documents coding and development processes for future reference and maintainability. Contributes to a collaborative environment by sharing best practices with the team. •Continuous improvement: Keeps updated of the latest in interface development for skill enhancement and project application. Explores and applies innovative solutions to improve user experience and meet project needs. | Interface work package | IT Project Manager |
| IT Implementation Manager | Managing the technical aspects of implementing the product created by a project into the production environment, bridging the gap between the technical and business aspects of IT projects. | •Project planning and strategy: Creates detailed implementation plans specifies scope, timeline, resources, and steps. Aligns strategy with business and IT goals. •Team leadership and management: Leads and coordinates cross-functional teams for effective collaboration. Manages resources to meet project goals. •Stakeholder engagement: Communicates with stakeholders to address needs and concerns. Partners with change management for smooth user transition. •Technical oversight: Ensures IT solutions meet technical specifications. Oversees system integration with existing infrastructure. •Testing: Manages testing for bugs, security, and performance. Implement quality control for standard adherence. •Training and support: Develops user training programs. Establishes post-implementation user support. •Risk management: Identifies and mitigates implementation risks. •Monitoring and reporting: Monitors progress, adjust plans as needed. Reports on progress, challenges, and outcomes. •Post-implementation review: Evaluates project success and document lessons learned. | IT implementation plan | Project Manager |
| IT Project Manager | Ensuring technical success of the IT project, overseeing all aspects of project execution to ensure that IT solutions are delivered effectively, meet the project's technical requirements, and achieve the desired outcomes within the constraints of time, cost, and quality. | •Project planning: Develops detailed plans covering scope, timelines, resources, and milestones, including technical tasks and schedules to meet objectives. •Resource management: Allocates and manages project resources, assembling a skilled team and ensures efficient use. •Team leadership: Leads and motivates the team, assigning tasks, Sets expectations, and promotes collaboration. •Stakeholder communication: Keeps stakeholders, including sponsors and team members, updated on progress, risks, and issues to maintain alignment. •Risk and issue management: Identifies, analyses, and mitigatse risks and issues, implementing strategies and corrective actions to safeguard project success. •Budget management: Monitors and controls the budget, manages costs to keep the project within financial limits. •Schedule management: Tracks milestones and deliverables to ensure the project adheres to the schedule, adjustes as necessary. •Change management: Manages scope, schedule, and resource changes, assesses impacts and updates plans accordsly. •Vendor and contract management: Manages vendor relations, negotiates contracts, and ensures compliance with project requirements. •Technical oversight: Provide guidance to ensure the project aligns with technical standards and IT strategy, coordinates with technical staff as needed. •Documentation and reporting: Maintains project documentation and report regularly to stakeholders on status, risks, and issues. •Closure and handover: Facilitates a smooth handover to operational teams, conducts reviews, documents lessons learned, and formally closes the project. | IT project management plan IT schedule | Project Manager |
| Interface Designer | Ensuring the overall architecture for system interfaces, including standards, protocols, and technologies, are scalable and can accommodate future changes in technology or business requirements, with focus on implementing the vision into detailed, actionable plans that can be implemented by technical teams. | User Interface (UI): •User-centric design: Focuses on user experience in design, making product accessible and intuitive based on user research and feedback. •Visual design andbrands: Creates visual aspects like layouts and icons aligned with brand identity. •Interactivity and responsiveness: Ensures elements like buttons and menus work across various devices. •Prototyping and wireframing: Uses prototypes and wireframes for stakeholder feedback pre-development. •Usability testing: Tests designs for user satisfaction and efficiency. •Developer collaboration: Guides developers in implementing designs, solving design challenges together. •Guidelines and documentation: Produces design standards and documentation for consistent implementation. System-to-System Interface design: •Design specifications: Specifies data formats and protocols for seamless product integration. •Security and data protection: Incorporates security standards in design for safe data exchange. •Performance optimisation: Designs for minimal latency and efficient data handling. •Collaboration with Architects and Developers: Ensures designs are technically sound, aligns with architecture, and are implementable. •Documentation: Details interface designs for development and integration guidance. •Testing and validation: Tests designs against requirements to ensure correct functionality and performance. | Interface design specification | IT Project Manager |
| Lead Business Analyst | Provides leadership in managing requirements, facilitating stakeholder engagement, and guiding business analysis practices. | •Requirement elicitation: Gathers and analysing stakeholder requirements through interviews, workshops, and other techniques to ensure they are valid, feasible, and aligned with business goals. •Business process modelling: Uses tools like BPMN to map current and future processes, identifying inefficiencies and suggesting improvements. •Team leadership: Guides team members, ensuring a unified approach to business analysis. •Stakeholder management: Negotiates priorities, resolving conflicts, and securing stakeholder agreement. •Solution assessment: Evaluates solutions for alignment with business needs and technological feasibility. •Impact analysis: Assesses the effects of solutions on processes, people, and systems to ensure positive changes. •Documentation: Writes clear, detailed business requirements documents. •Change management: Manages scope or requirement changes to keep projects on track. •Test Planning Support: Works withTesting teams to ensure tests reflect business requirements. •UAT coordination: Leads user acceptance testing to confirm the solution meets user needs. •Project planning: Contributes to scope definition, timeline estimation, and resource allocation for business analysis. •Risk management: Identifies and mitigates project risks related to requirements and processes. •Lead Business Analysis team: Guides business analysts, ensures consistent, high-quality work. | Business Analysis plan Business Analysis schedule Requirements traceability matrix | Project Manager |
| Lead Process Analyst | Provides leadership in documenting and analysing processes, process innovation and improvements, and guiding process analysis practices. | •Document current processes: Maps current business processes for baseline analysis, documentes steps, inputs, outputs, and interactions. •Identify Improvements: Analyses processes to pinpoint inefficiencies and areas for improvement, focusing on cost reduction, speed enhancement, quality improvement, and compliance. •Design optimised processes: Redesigns processes for greater efficiency and alignment with business goals, potentially re-engineering from scratch for major improvements. •Align with IT solutions: Ensures IT supports redesigned processes, coordinates with IT teams for product and system integration. •Collaborates with stakeholders: Worsk with stakeholders and process owners for insights and validation, ensures process improvements meet their needs. •Communicate changes: Communicates process changes, reasons, and benefits to ensure stakeholder support. •Support Implementation: Assists project managers and teams for smooth adoption of new processes and IT solutions, provides necessary documentation and guidelines. •Facilitate change management: Aids in preparing the organisation for changes with training and communication to minimise disruption. •Define quality metrics: Sets metrics to gauge process success. •Support testing: Works with Testing teams to test IT solutions' process compatibility. •Monitor performance: Tracks new/improved process performance against metrics. •Continuous improvement: Refines processes based on feedback and emerging trends. •Lead Process Analysis team: Guides process analysts, ensures consistent, high-quality work. •Knowledge sharing: Fosters a culture of improvement and excellence, sharing insights and best practices. | Process Analysis plan Process Analysis schedule Process decomposition diagram | Project Manager |
| Legal Counsel | Ensuring legal compliance, mitigating risks, and provides strategic legal guidance, integrating legal considerations into the project's planning and execution. | •Contract management: Drafts, reviews, and negotiates contracts to protect organisational interests and ensure clarity and enforceability. •Regulatory compliance: Advises on legal and regulatory requirements to ensure project compliance, focusing on areas like data protection, IP laws, and employment regulations. •Intellectual Property (IP) protection: Guides on IP rights creation, registration, and enforcement to safeguard innovations and assets. •Risk management: Identifies legal risks and strategise mitigations to protect the project and organisation. •Dispute resolution: Resolves disputes efficiently through negotiation or litigation to minimise impact. •Data privacy and security: Ensures project aligns with data protection laws and practices for security. •Ethical and legal advisory: Provides ethical guidance and ensures project aligns with legal standards and organisational policies. •Training and Awareness: Trains project team on legal obligations and risks to foster compliance culture. •Documentation and recordkeeping: Manages legal documents and records for compliance and reference. •Stakeholder engagement: Liaises with stakeholders on legal matters to maintain good stands and integrity. | Advice | Organisational Management |
| Master Scheduler | Ensuring that a comprehensive, accurate, and dynamic master schedule is developed and maintained throughout the project lifecycle. | •Schedule development: Creates a detailed schedule by integrates all project elements after consultes with stakeholders, ensures accuracy and alignment. •Resource management: Oversees resource allocation, optimises utilisation, and adjustes schedules based on availability, in collaboration with project managers. •Progress tracking: Continuously monitors project progress, reports deviations, and provides updates to stakeholders. •Risk management: Identifies risks to timelines, devises strategies to mitigate them and keep the project on course. •Change management: Updates the schedule for project changes, manages new activities and adjustments, and communicates impacts. •Stakeholder communication: Acts as the central point for schedule communications, keeping stakeholders informed about updates and issues. •Tool expertise: Utilises scheduling tools and methodologies expertly to maintain a dynamic and accurate master schedule. •Collaboration with Project Management: Works with project managers and the PMO to align the scheduling strategy with the project management approach. •Quality assurance: Ensures the scheduling process adheres to best practices and that the schedule accurately reflects project details. | Master schedule | Project Manager |
| Process Analyst | Bridging the gap between business operations and IT solutions, ensuring that process improvements are effectively implemented and contribute to the organisation's overall performance and objectives. | •Process documentation: Creates detailed documentation for business processes, outlining steps, inputs, outputs, and interactions for a clear analysis and improvement baseline. •Process analysis: Identifiesinefficiencies, bottlenecks, and opportunities in current processes by analysing workflows, technology, and roles. •Requirements gathering: Works with stakeholders to define business requirements for process improvements, ensures changes align with organisational goals. •Solution design: Desigsn and recommends solutions to enhance processes, which may include new technologies, automation, workflow re-engineering, or new policies. •Change management: Assisst in implementing changes, ensures smooth transition through communication, training, and support to achieve buy-in and adoption. •Performance measurement: Set sup KPIs and metrics to evaluate the impact of changes, monitors efficiency, quality, and cost savings. •Continuous improvement: Continually assesses and refines processes in response to business or technology changes, promotes a culture of improvement. •Stakeholder communication: Maintains clear, accessible communication with stakeholders, sharing findss, solutions, and progress updates. •Collaboration with IT: Partners with IT to align technology solutions with optimised processes, contributes to product requirements and system testing. •Regulatory compliance: Ensures process changes adhere to industry regulations and standards, incorporates compliance into designs. | Process diagrams | Lead Process Analyst |
| Product Owner | Ensuring the project delivers a product that is valuable, usable, and feasible within the given constraints | •Vision and strategy: States the product vision and goals, aligns them with business objectives. •Strategic planning: Develops a strategic product plan based on market research and competitive analysis. •Product backlog management: Creates and prioritises the product backlog, focusing on high-value items for upcoming sprints. Works with the development team to ensure backlog items are clear and ready for development. •Stakeholder management: Serves as the liaison between stakeholders and the development team to meet expectations. Informs stakeholders about progress and challenges, aligns their expectations with project realities. •Decision making: Makes informed decisions on product features, considering feedback and project limitations. Weighs stakeholder needs against development capabilities and constraints. Aims to deliver the highest business and customer value through the product. •Analyse performance: Uses feedback and metrics to measure product performance and informs strategy adjustments. •Team collaboration: Actively participates in agile ceremonies to foster team alignment and collaboration. Guides and supports the development team with clear requirements and feedback. •Quality assurance: Establishes clear acceptance criteria for backlog items to ensure quality. •Review work: Evaluates completed work, acceptes items that meet predefined quality standards. Gathers user feedback to ensure the product addresses real needs and problems. •Monitor market trends: Stays updated on market trends and competitors to keep the product competitive and relevant. | Direction Advice | Organisational Management |
| Program Manager | Oversight management of related projects to achieve broader program goals and benefits. | •Strategic planning and oversight: Establishes strategic program objectives aligned with organisational goals. Develops a comprehensive program plan detailing activities, milestones, and timelines. •Governance and leadership: Sets up governance structures for decision-making, risk management, and stakeholder engagement. Leads project managers and teams, promotes collaboration and alignment with program goals. •Coordination and integration: Ensures project efforts are unified towards program objectives, manages dependencies and integrates outcomes. Oversees resource allocation and utilisation for efficiency and effectiveness. •Stakeholder management and communication: Engages key stakeholders, manages needs and expectations. Maintains transparent communication, updates stakeholders on progress and issues. •Risk management: Proactively identifies and mitigates program-level risks to minimise impact. •Financial management: Manages the program budget, ensures efficient use of financial resources. •Benefit eealisation: Oversees the tracking and realisation of program benefits, aligns outcomes with organisational goals. •Change management: Leads and supports organisational change management for minimal disruption. •Closure and evaluation: Formally closes the program, reallocates resources and documentes lessons. Evaluate program success against objectives and benefits realisation. | Program management plan | Project Board |
| Project Analyst | Providing comprehensive support and data-driven insights necessary for informed decision-making and effective project management. | •Data analysis and reporting: Collects and analyses project performance data to identify trends and improvement areas. Develops comprehensive reports highlightes project status and focus areas. •Project planning support: Assists in developing project plans, including scopes, objectives, and milestones. Assist in resource allocation for effective project execution. •Monitoring and control: Monitors project progress, updates schedules and tracking contributions. Identifies and analyses project variances and their impact. •Risk and issue management: Assists in identifies and assesses project risks and issues. Assists in maintaining risk and issue documentation for management. •Communication and coordination: Facilitates communication across project teams and stakeholders. Supports project meetings, including agenda preparation and action item follow-up. •Process improvement: Recommend process enhancements based on data analysis. Contributes to the development of project management best practices. •Documentation and knowledge management: Keeps project documentation current and accessible. Supports organisational knowledge sharing. •Compliance and Quality Assurance: Assists in ensuring project compliance with policies and standards. Participates in quality reviews and audits of project processes and deliverables. | Project reporting | Project Manager |
| Project Assurance Manager | Safeguarding the project against failures, ensuring compliance, and enhancing the quality and reliability of project outcomes. | •Governance and compliance: Ensures project alignment with organisational governance, policies, and methodologies. Verifies compliance with legal, regulatory, and ethical standards. Performs independent risk assessments. •Quality assurance: Implements quality management processes to meet standards and expectations. Confirms project meets quality standards and perform audits to assess compliance. •Project performance monitoring: Evaluates project performance against plans and report to management and stakeholders. •Stakeholder engagement: Maintaisn stakeholder confidence and ensure transparent communication. •Best practices and continuous improvement: Captures and shares lessons learned and recommend methodology and tool improvements. •Issue and escalation management: Identifies critical issues and escalate unresolved ones appropriately. •Advisory role: Advises on best practices, risk management, and quality assurance as an independent voice. | Standards and best practices Skills matrix Quality reporting | Project Board |
| Project Board | Providing oversight, direction, and decision support, aligning the project with organisational goals and outcomes. | •Direction: Sets project direction, aligns with goals, approves key plans and changes. •Funding: Seeks funding approval and provides budget •Stakeholder engagement: Updates stakeholders, addresses concerns. •Risk management: Manages risks, approves mitigations. •Testing: Ensures outputs meet quality standards. •Decision making: Handles scope, changes, and escalated issues. •Support: Advises and supports Project Manager and team. •Monitoring: Tracks progress, evaluates performance, ensures value. •Closure: Ends project, confirms objectives met, approves report, hands over outputs. | Direction Advice | Organisational Management |
| Project Manager | Ensuring project delivery aligns with business outcomes, strategic objectives, and realises benefits, bridging business and IT for overall goal support. | •Strategic alignment: Aligns IT projects with business strategies and objectives, collaborates with management and stakeholders to ensure project scope supports strategic goals. •Stakeholder management: Manages relationships and communications with stakeholders, addresses concerns and ensures their needs are met. •Business Case development and Management: Articulates the IT project's benefits, costs, risks, and value to secure management buy-in and funds. •Budget management: Manages the project budget, monitors expenditures, and reports financial status. •Project planning and governance: Sets up governance and plans aligned with business objectives, defining clear roles and processes. •Risk management: Identifies and mitigates risks to project success and business value. •Coordination with IT project management: Ensures IT project activities align with business needs, collaborates to address issues and keep the project on track. •Benefit Rrealisation: Monitors project outcomes against expected benefits, assesses achievement of objectives, and maximises business value. •Reporting and communication: Regularly updates management and stakeholders on project progress, challenges, and achievements. | Project management plan Project schedule | Project Board |
| Project Sponsor | Ensuring that an IT project is successful in its immediate objectives and contributes to the broader strategic goals of the organisation. | •Vision and strategy: Defines the project's vision to align with organisational goals. Ensures project alignment with business strategies. •Funds and resourcing: Secures necessary project budget. Provides required resources, including personnel and technology. •Governance and oversight: Establishes project governance for decision support. Monitors progress against timelines, budgets, and quality. •Decision making: Facilitates critical project decisions. Manages risk identification and mitigation. •Stakeholder management: Manages stakeholder expectations with clear communication. Advocates for the project to build support. •Change leadership: Supports change management for successful adoption. Prepares the organisation for changes brought on by the new techology and processes. •Benefit realisation: Monitors and ensures project delivers expected benefits. Conducts post-project reviews for goal achievement and lessons. •Issue resolution: Guides resolution of major issues or conflicts. •Communication: Ensures effective team-stakeholder communication and issue escalation. •Sponsorship and support: Provides guidance and support to navigate organisational politics. | Direction | Organisational Management |
| Release Manager | Ensuring a consistent approach to planning, scheduling, and controlling the movement of releases to test and live environments, protecting the integrity of the live environment by releasing the correct components. | •Release planning: Develops detailed release plans aligns with project goals. Defines release strategies, incorporates automation and methodologies like Agile and DevOps. •Coordination and management: Ensures coordination among stakeholders for smooth releases. Manages release risks with mitigation strategies. •Quality assurance: Collaborates with the Testing team to meet quality standards and complete necessary testing. Ensures compliance with policies and security standards. •Deployment: Oversees deployment, following plans and resolving issues. Prepares and manages release environments for deployment readiness. •Communication and stakeholder management: Communicates release details and updates to stakeholders. Maintains up-to-date and accessible release documentation. •Continuous improvement: Conducts post-release reviews to identify improvement areas. Continuously refines release processes based on feedback. •Change management: Manages and integrates change requests into releases. Aligns release and change management activities. •Release reporting: Reports on release progress, metrics, and outcomes for improvements. •Tool management: Selects and manages tools to optimise the release process. | Release plan Release notes | IT Project Manager |
| Report Analyst | Creating reports and ensuring that data-driven insights provided are actionable, relevant. | •Data analysis and reporting: Develops reports reflectes IT project performance, using visualisation tools for clarity. Collects and validates data from multiple sources. •Requirements gathering: Engages with stakeholders to understand Reporting needs.Converts business needs into technical report specifications. •Data Interpretation: Analyses data for trends and anomalies affectes project performance. Generates insights and recommendations from data analysis. •Report maintenance and enhancement: Keeps reports up-to-date, accessible, and reflective of the latest data. Enhances reports based on feedback and project evolution. •Data governance and quality: Maintains data integrity and security accords to governance standards. Performs quality checks on reports for accuracy and completeness. •Communication and collaboration: Communicates report findss in an understandable, actionable manner. Collaborates with IT for data accuracy and business teams for report relevance. •Training and support: Trains users on report understands and utilisation. Maintains documentation for Reporting processes and definitions. | Report specification | IT Project Manager |
| Report Designer | Ensuring that data is collected and communicated, with focus on the visual and interaction design of reports, ensuring they are user-friendly and effectively communicate the intended message. | •Design and development: Designs custom reports tailored to stakeholders' needs, ensures clarity, relevance, and user-friendliness. Uses design principles for visually appealing reports, selectes suitable data representations. •Data integration: Collaborates for accurate data sourcing and integration. Validates data accuracy through checks in report design. •Usability and accessibility: Designs user-friendly interfaces, ensures reports are accessible on various devices. Enhances reports with interactive features for detailed data exploration. •Collaboration and requirements gathering: Engages with stakeholders to capture Reporting needs and preferences. Incorporates user feedback to refine reports. •Reporting standards and compliance: Follows organisational and industry standards for report design. Prioritises data security and privacy in report access. •Optimisation and maintenance: Ensures report performance optimisation and efficient loads. Updates reports regularly to align with evolving needs and data changes. •Documentation and training: Produces detailed documentation for report usage and methodologies. Offers training and support for effective report utilisation. | Report design specification | IT Project Manager |
| Report Developer | Technical creation, maintenance, and optimisation of reports, ensuring they function correctly and efficiently. | •Technical implementation: Handles the technical side of report creation, including cods and data manipulation, to turn designs and specifications into functional reports. •Data integration: Merges data from multiple sources, ensures accurate and timely Reporting, possibly using SQL queries, APIs, or ETL processes. •Report testing and validation: Tests reports for accuracy, reliability, and performance, optimises as needed. •Automation: Automate report generation and distribution for timely stakeholder updates. •Maintenance and troubleshooting: Maintains and troubleshoots reports, updates them accords to business needs and optimises performance. •Security and compliance: Maintains report data security and compliance, manages access and data sensitivity. •Documentation: Documents technical details of reports for transparency and maintenance. | Report work package | IT Project Manager |
| Reporting Architect | Ensuring that an organisation’s reporting infrastructure is proactive, supporting strategic decision-making and operational efficiency, bridging the gap between business needs and IT capabilities to ensure that reporting systems are robust, secure, and scalable. | •Architectural design and strategy: Defines a reporting strategy aligned with business goals, choosing suitable technologies and tools. Designs a scalable, secure Reporting architecture that integrates with the IT environment, focusing on data models and flows. •Data governance and quality: Establishes data governance to ensure data accuracy, consistency, and security. Implements data quality management to enhance data throughout its lifecycle. •Performance and scalability: Optimises reporting architecture for high performance and user concurrency. Plans for scalability to accommodate future data and user growth. •Security and compliance: Enforces security protocols and access controls to safeguard data. Ensures compliance with data protection regulations like GDPR and HIPAA. •Integration and Interoperability: Integrates with diverse data sources and Reporting tools, ensures seamless operation. •Collaboration and leadership: Engages with stakeholders and IT teams, aligns reporting solutions with business strategies. Leads by providing best practices in reporting and guiding the team. •Innovation and continuous improvement: Stays informed on data analytics trends and technologies for innovative solutions. Continuously refines the Reporting architecture for improved efficiency and effectiveness. | Reporting architecture blueprint | Organisational Management |
| Risk Manager | Ensuring that potential threats to the project's success are identified, assessed, and managed effectively. | •Risk identification: Systematically identifies all potential project risks, including technical, organisational, operational, financial, and external. Keep a risk register to record risks, their characteristics, and potential impacts. •Risk assessment: Evaluates the likelihood and impact of risks using both quantitative and qualitative methods. Prioritises risks to focus on the most significant threats. •Risk mitigation Planning: Develops strategies to mitigate, avoid, transfer, or accept each significant risk. Creates detailed action plans specifies resources, timelines, and responsibilities. •Risk mitigation implementation: Implements and oversees mitigation strategies. Adjusts strategies as needed based on new information or circumstances. •Risk monitoring and reporting: Continuously monitors for new or changing risks, updates the risk register accordsly. Regularly reports risk status to stakeholders, including any changes or mitigation effectiveness. •Stakeholder communication: Communicates risk management activities and findss to stakeholders. Consults with stakeholders for insights on risk identification and assessment. •Compliance and legal: Ensurse risk management complies with relevant regulations and standards. Manages legal and contractual risks to ensure project compliance. •Risk management framework: Develops and maintains a risk management framework and policies suitable for the project. •Lessons learned: Documents and shares lessons learned from risk management to improve future practices. | Risk management plan | Project Manager |
| Senior Supplier | Ensuring that all supplies, including software, hardware, and human resources, are provided to the project in line with agreements and expectations. | •Supplier expertise and advice: Offers expertise on achieving project goals within constraints, ensures plans are realistic from a supplier standpoint. •Quality assurance: Ensures suppliers meet project quality standards, oversees development and quality control to guarantee outputs are suitable. •Resource allocation: Manages access to necessary skills and resources, addresses supplier issues affectes availability. •Risk management: Identifies and handle supplier-related project risks, assesses supply chain disruptions and technical challenges, and devises mitigation plans. •Stakeholder engagement: Serves as the liaison between project management and suppliers, facilitates effective communication and addresses concerns. •Change management: Assesses and manage changes affectes suppliers, evaluates change impacts and adjustes supplier agreements accordsly. •Contract and supplier Management: Manages supplier contracts to align with project goals and monitor supplier performance. •Technical guidance: Provides specialist advice to the project team in critical areas requiring supplier expertise. •Project Board representation: Offers strategic decision-making input as a Project Board member, ensures supplier perspectives add value. •Governance and reporting: Participates in governance, reports on supplier performance, and highlights issues impactes contributions. •Ensures value for money: Negotiate swith suppliers to ensure cost-effective project outcomes within budgetary limits. | Direction Advice | Organisational Management |
| Senior User | Ensuring the project remains focused on delivering value to its end-users and achieving the intended outcomes and benefits. | •Defining user requirements: Ensures user needs and project deliverables are aligned, clearly communicates expectations. •Benefits realisation: Oversees the project's delivery of expected benefits, participates in the Benefits Realisation Management process. •User acceptance: Confirms project outputs meet user requirements through acceptance testing and validation. •Quality assurance: Assists in defining quality standards and participates in quality assessments to ensure deliverables satisfy user standards. •Stakeholder engagement and communication: Acts as a bridge between the project team and users, facilitates feedback and keeping users informed. •Change management: Assesses and manages changes to maintain alignment with user needs and project goals. •Project governance: Provides strategic guidance and decision-making as part of the Project Board to keep the project aligned with user needs. •Resource allocation: Allocates user community resources to support project activities like testing and training. •Ensures user readiness: Prepares users for project-induced changes, ensures they have the necessary training and support. •Project support and advocacy: Promotes the project within the user community to build support and ensure a positive reception. | Direction Advice | Organisational Management |
| Solution Architect | Aligning technical strategy with business goals. | •Designing technical solutions: Designs scalable, secure solutions using suitable technologies. •Aligning solutions with business objectives: Matches technology solutions to business needs. •Stakeholder management: Bridges communication between technical and non-technical stakeholders. •Technical leadership and guidance: Leads and advises development teams. •Risk management: Identifies and manages risks in solutions. •Testing: Checks solution quality and performance. •Innovation and continuous improvement: Stays updated on technology trends to enhance projects. •Cost management: Ensures solutions are within budget. •Documentation: Creates detailed solution guides and diagrams. •Implementation oversight: Monitors solution roll-out to meet goals. | Solution architecture | IT Project Manager |
| Test Analyst | Ensuring that software applications are thoroughly tested for functionality, performance, usability, and security before they are released. | •Test planning: Creates test plans detailing strategy, objectives, resources, schedule, and scope based on project requirements for thorough coverage. •Test design: Creates test cases and scenarios matching product requirements, covering all application aspects through inputs, actions, and expected outcomes. •Test environment setup: Prepares a testing environment that replicates the production settings, including necessary databases, applications, and system components. •Test execution: Performs tests accords to the plan, documentes outcomes, and deviations. •Defect management: Logs and tracks defects found, provides detailed bug reports for resolution and retesting. •Reporting and documentation: Delivers detailed reports on testing activities, outcomes, defect statuses, and quality assessments for decision-making. •Risk assessment: Evaluates risks from product defects on timelines, budget, and user experience. •Process improvement: Recommends testing process enhancements based on testing feedback and lessons learned. •Collaboration and communication: Ensures alignment and understands among project teams through effective communication. | Test results | Test Lead |
| Test Lead | Ensuring that the product is thoroughly tested, defects are managed efficiently, and the final product meets the quality standards and requirements specified by the project stakeholders. | •Test planning: Develops comprehensive test plans detailing strategy, objectives, scope, resources, schedule, and methods, ensuring alignment with project requirements and goals. •Team leadership and management: Leads and manages the testing team, assigning tasks, setting deadlines, and guiding team members to ensure effective performance and skill development. •Test case design and development: Creates test cases and scenarios covering all application aspects, focusing on functional, non-functional, and regression testing, ensuring they meet specific requirements for clarity and execution. •Test environment setup: Configures the test environment to closely replicate the production setting, coordinating with IT and development for necessary setups. •Test execution and oversight: Executes test cases as planned, monitors progress, resolves issues, and adjusts schedules as necessary. •Defect management: Manages defect identification, documentation, and tracking, ensuring accurate reporting, prioritisation, and communication for resolution. •Quality Assurance: Ensures testing meets quality standards, reviewing test cases, results, and artifacts for accuracy and thoroughness. •Reporting and communication: Updates stakeholders on testing progress, results, and defect status, provides detailed reports on outcomes, coverage, risks, and recommendations. •Risk management: Identifies and assesses testing and project delivery risks, developing strategies to achieve testing objectives. •Continuous improvement: Seeks to improve testing processes and methodologies, gathering feedback, reviewing tools, and implementing best practices to boost efficiency and effectiveness. •Stakeholder engagement: Works with stakeholders to align testing objectives with business needs, addressing concerns and feedback on testing strategies and results. •Compliance and standards: Ensures testing adheres to industry standards, regulatory requirements, and best practices, conducting compliance testing and ensuring documentation meets audit standards. | Test plan Test scenarios Test cases | Test Manager |
| Test Manager | Ensuring that the software developed meets the required standards before release, safeguarding the product's quality and the project's success. | •Test planning and strategy: Defines a testing approach and methodology aligned with project goals, timelines, and resources. Creates comprehensive test plans detailing scope, resources, schedule, test start/end criteria, and procedures. •Resource management: Leads the testing team, handling recruitment, training, and role assignments. Ensures efficient allocation of resources, including staff, software, hardware, and tools, accords to the test schedule. •Test execution and management: Monitors test case execution, maintain the schedule, and ensure adherence to plans. Solves testing process issues, such as defects, schedule delays, or resource shortages. •Quality assurance: Maintains quality standards in testing activities and ensure product meets acceptance criteria. •Continuously improve testing processes, methods, and tools. •Risk management: Identifies and mitigates testing process risks to meet objectives. •Stakeholder communication and reporting: Keeps stakeholders informed about testing progress, issues, and results. Produces detailed testing activity reports, including results, defect analysis, and coverage metrics. •Defect management: Manages defect documentation, tracking, and resolution. Coordinates with development teams for timely defect resolution. •Compliance and standards: Ensured testing processes adhere to industry standards, regulations, and best practices. Keeps thorough documentation of testing procedures, plans, cases, and outcomes for audits and reference. •Closure activities: Completes, documents, and reports all testing activities before closing the test phase. Reviews and documents lessons learned and best practices for future testing improvement. •Tools and technology: Manages the selection and usage of testing, automation, and defect tracking tools. | Test strategy Test approach | Project Manager |
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