Roles and Responsibilities

Discover a comprehensive guide to roles and responsibilities within enterprise IT projects. The resource outlines duties and expectations for each role, promoting alignment and efficiency across teams.

Roles Accountability Responsibilities Deliverables Reports To
Application Analyst Ensuring that IT applications are effectively designed, implemented, and maintained to meet business needs. • Requirements analysis: Gathers and translates business requirements into clear, detailed technical specifications.
• System design input: Provides suggestions for the structure and improvements of the application.
• Application configuration and customisation: Configures software to meet the specific needs of the business.
• Testing: Tests applications to ensure they meet functional specifications and user requirements.
• Implementation support: Assists with data migration, user training, and troubleshooting during implementation.
• Documentation: Creates and maintains detailed documentation of configurations, customisations, and operational procedures.
• Post-implementation support and enhancements: Resolves issues, applies upgrades, and implements new features.
• Stakeholder communication: Communicates technical concepts clearly to non-technical stakeholders.
• Compliance and security: Ensures applications meet legal, regulatory, and security standards.
• Application configuration specifications
• Application functional specifications
IT Project Manager
Application Architect Defines the application's technical vision and high-level structure, ensuring it meets business needs, technical requirements, and quality standards while adapting to future changes. • Architectural design and decision-making: Defines the application architecture, selecting technologies and frameworks that align with business and IT goals.
• Integration and system design: Plans and designs the integration of the application with other systems, specifying data flows and protocols.
• Performance, scalability, reliability: Focuses on optimising the application’s performance, scalability, and reliability to support growth.
• Security and compliance: Implements robust security practices and ensures compliance with data protection regulations.
• Technical leadership and guidance: Provides technical leadership to development teams, setting technical standards and mentoring junior developers.
• Stakeholder communication: Communicates the architecture and technical choices in non-technical terms to business stakeholders.
• Documentation: Produces architectural diagrams, design documentation, and specifications.
• Testing: Works with Quality Control (QC) teams to define testing strategies that align with the architecture.
• Risk management: Identifies, evaluates, and mitigates risks associated with the application’s architecture.
• Continuous improvement: Stays updated with emerging technologies and best practices and recommends improvements for future projects.
• Application architecture blueprint
• Technical specifications and design documentation
Enterprise Architect
Application Designer Conceptualises and designs the technical architecture of the application, ensuring it meets both functional and user experience (UX) requirements while being scalable and maintainable. • Application architecture design: Selects design patterns, frameworks, and technologies that meet project goals and constraints.
• UX/UI excellence: Designs intuitive, user-friendly interfaces that enhance user satisfaction.
• Standards and practices adherence: Follows industry standards, best practices, and regulations, with a focus on security, accessibility, and data protection.
• Stakeholder collaboration: Works closely with stakeholders to ensure the design meets business and technical requirements.
• Prototyping and modelling: Develops prototypes and models for early-stage feedback to ensure design feasibility and alignment with expectations.
• Performance and scalability: Ensures the application’s design supports scalability and performs well under increasing user demand and data load.
• Documentation: Documents the design process, architectural decisions, and design rationale for future reference.
• Testing support: Collaborates with the testing team to ensure the application meets design requirements and quality standards.
• Continuous improvement: Seeks ongoing user feedback and incorporates new technologies and design trends to refine the application.
• Risk management: Identifies potential design risks and recommends mitigation strategies.
• Application design specification
• Design prototypes and models
IT Project Manager
Application Developer Responsible for the end-to-end application coding process, from understanding requirements to writing, testing, and maintaining high-quality, secure, and efficient code that meets project goals and deadlines. • Coding and implementation: Writes clean, efficient code based on the software architecture and design.
• Understanding requirements: Analyses business and technical requirements to ensure the code meets user needs.
• Testing and debugging: Tests and debugs code to identify and resolve issues before integration.
• Technical documentation: Documents the codebase, functionalities, and development process for future reference.
• Collaboration and communication: Collaborates with other team members to ensure coordinated software development.
• Standards and best practices adherence: Adheres to coding standards, best practices, and security protocols to ensure efficient, maintainable, and secure code.
• Version control: Utilises version control systems to manage code changes and ensure proper versioning.
• Continuous learning: Keeps skills and knowledge up to date in the ever-evolving technology landscape.
• Problem-solving: Troubleshoots and resolves issues affecting the software's functionality or performance.
• Performance optimisation: Refines and optimises the code to improve performance, scalability, and maintainability.
• Security: Ensures that security measures are implemented in the code, adhering to industry security standards.
• Application work packages
• Completed and tested codebase
IT Project Manager
Business Analyst Ensuring the project meets business needs through effective requirement gathering, stakeholder engagement, solution assessment, and process improvement, facilitating the delivery of technology solutions. • Requirement gathering and analysis: Elicits business requirements, including explicit, implicit, and future needs.
• Stakeholder management: Builds and maintains relationships with stakeholders throughout the project.
• Documentation: Produces clear and comprehensive documentation, such as requirements, use cases, and process diagrams.
• Solution assessment and validation: Evaluates potential solutions for business fit and feasibility, ensuring they align with business goals.
• Facilitation and negotiation: Acts as a mediator between stakeholders and technical teams, resolving conflicts and facilitating consensus.
• Requirements management: Tracks and manages requirement changes throughout the project lifecycle.
• Testing support: Defines functional acceptance criteria and collaborates with QA teams to ensure testing meets business needs.
• Business process improvement: Identifies opportunities for technology to improve or optimise business processes.
• Training and support: Provides user training and ongoing support post-implementation to ensure successful system adoption.
• Requirements document
• Activity diagrams
• Use cases
Lead Business Analyst
Business Implementation Manager Ensuring the effective implementation and smooth adoption of new solutions that meet business needs, managing the transition from old to new. • Implementation planning: Develops plans detailing IT solution deployment, including timelines, resources, budgets, milestones, and deliverables.
• Stakeholder management: Ensures stakeholder needs are met through regular communication, expectation management, and issue resolution.
• Organisational change management: Manages change to ensure new IT solutions are smoothly adopted, including strategy development, communication, and training.
• Coordination with IT and Business teams: Aligns IT solutions with business needs through collaboration with IT and business teams.
• Risk Management: Identifies and mitigates implementation risks, developing plans and contingencies for potential obstacles.
• Testing support: Oversees testing to ensure IT solutions.
• Documentation and Reporting: Documents the implementation process and reports outcomes to management, including lessons learned for future projects.
Business implementation plan
Business implementation schedule
Project Manager
Change Analyst Minimising disruption from IT projects and ensuring smooth integration of changes. • Change impact assessment: Assesses the IT project's impact on the organisation, including technology, process, and changes in departments, roles, and individuals.
• Stakeholder analysis and engagement: Identifies and engages stakeholders to understand their concerns and expectations. Develops communication strategies to keep them informed and supportive.
• Communication planning and execution: Creates and executes a strategy to communicate change reasons, benefits, and impacts effectively to all stakeholders.
• Training and Support Programs: Designs training and support to help employees adapt to new technologies or processes.
• Resistance Management: Identifies and addresses resistance to change and fosters positive attitudes.
• Change Readiness Assessments: Evaluates readiness for change, identifies and addresses gaps for a successful transition.
• Monitoring and Reporting: Tracks change initiatives, evaluates effectiveness, and adjusts strategies as needed.
• Collaboration with Project teams: Ensures alignment between technical implementations and organisational change strategies.
• Sustaining Change: Implements strategies to maintain changes long-term and integrates new practices into daily operations.
• Cultural Alignment: Aligns changes with organisational culture and values, potentially shifts culture to support new practices.
Stakeholder matrix
Stakeholder impact assessment
Change impact assessment
Communications
Change Manager
Change Manager Ensuring that the human aspects of change are adopted and sustained. • Change Strategy and Planning: Develops and implements a change management strategy and plan aligned with project goals and schedules, identifies change scope, impacted stakeholders, and necessary transition actions.
• Stakeholder Engagement: Identifies and manages stakeholders, addresses their needs and concerns, and effectively communicates to ensure their support for the project.
• Communication: Creates and executes communication strategies that inform about the change, its benefits, and impacts, tailoring messages for different audiences.
• Training and Support: Determines training needs and provides programs to prepare employees for new technologies or processes, including ongoing support post-transition.
• Resistance Management: Addresses and mitigates resistance by engaging with and addressing the concerns of resistant parties and highlighting change benefits.
• Impact Analysis: Evaluates how changes affect organisational aspects and plans to mitigate impacts on stakeholders.
• Change Agents Network: Creates and manages a network of change promoters within the organisation to support and advocate for the change internally.
• Measurement and Evaluation: Measures change management effectiveness using metrics and adapts based on feedback to enhance change efforts.
• Alignment with Project Management: Ensures change management activities complement project plans and adapt strategies with project progression.
• Cultural Alignment: Ensures the change reflects and becomes part of the organisational culture, overcoming cultural resistance and promotes adaptability.
Organisational change management plan
Communications plan
Training plan
Project Manager
Compliance Manager Compliance integration into the project's planning and execution, managing compliance risks, and ensuring the project delivers compliant solutions. • Regulatory analysis and interpretation: Interprets complex regulations relevant to the project and stays informed about current and future regulations that impact project execution and outcomes.
• Compliance strategy and planning: Develops and executes a compliance strategy that matches project objectives, timelines, and scope, identifies and incorporates compliance requirements throughout the project.
• Risk assessment and management: Performs compliance risk assessments to identify and analyse non-compliance risks and develops strategies to mitigate these risks.
• Policy and procedure development: Updates or creates policies and procedures to ensure compliance with all regulations and adapts to project needs and regulatory changes.
• Compliance monitoring and reporting: Monitors project compliance through audits, checks, and reports compliance status to stakeholders and regulatory bodies as needed.
• Training and awareness: Provides training programs to ensure project participants understand their compliance responsibilities.
• Stakeholder engagement: Engages stakeholders, including regulators, to ensure project compliance, negotiates approvals and serves as the compliance contact.
• Issue resolution and advisory: Offers expert compliance advice, resolves issues and develops corrective actions for non-compliance.
• Integrates with project management: Ensures compliance considerations are integrated with project management and aligns compliance activities with project milestones.
• Documentation and recordkeeping: Maintains detailed records of compliance efforts, decisions, and actions to demonstrate compliance and support audits.
Policy
Advice
Organisational Management
Data Analyst Leveraging data for informed decision-making, strategic planning, optimising performance, and driving innovation. • Data collection and management: Collects, imports, cleans, and manages data, ensures quality and integrity, manages databases and sets up storage solutions.
• Data analysis: Uses statistical tools to uncover trends, patterns, and insights, applying both quantitative and qualitative analysis techniques.
• Reporting and visualisation: Creates clear reports and visualisations for stakeholders, using visualisation tools to make complex data accessible.
• Support decision-making: Offers data-driven insights for decision-making and interprets analysis results into actionable recommendations.
• Identify opportunities and challenges: Analyses data to forecast trends, identifies risks, and suggests improvement and risk mitigation actions.
• Collaboration with project teams: Collaborates, ensures data analysis supports project goals and contributes to strategy development.
• Data governance and compliance: Manages data compliant with laws and internal policies and ensures responsible handling of sensitive data.
• Continuous improvement: Seeks to enhance data processes, staying updated with and implements the latest analysis tools and best practices.
• Stakeholder communication: Communicates with stakeholders to meet their data needs and translates data concepts into business language.
• Training and support: Trains and supports team members and stakeholders on data interpretation, visualisation tools, and analysis methodologies.
Data mapping
Data visualisations
IT Project Manager