Action Points

With these questions, evaluate your projects, practices, and skills to identify areas for improvement based on the insights in this chapter:

• Collaboration in project delivery: How effectively do your current projects align project management with service management processes? Are there signs of silos—such as limited coordination between project and service teams or misaligned objectives—that impact service deployment? 
• Integration challenges: Which integration issues from this chapter—such as disjointed testing processes or ineffective knowledge sharing—are evident in your projects? How do these challenges disrupt service continuity, and what adjustments could enhance collaboration across project and service lifecycles?
• Lessons from past transitions: Review previous projects where service transitions led to operational issues. What could you change to improve alignment between project deliverables and service management, ensuring sustainable outcomes? 

Addressing these points connects the chapter’s concepts—integrating project execution with service management and enabling collaboration—to your role in enterprise IT projects.