The following outlines how core project assurance activities align with the project lifecycle phases. Each phase highlights the Project Assurance Manager’s contributions to strengthening quality oversight and ensuring successful delivery in enterprise IT projects:

Activities include appointing a Project Assurance Manager, developing a custom delivery model tailored to the project, creating a project organisational structure, defining roles and deliverables by role, and identifying and customising technology enablers that best support the project’s objectives.

The Project Assurance Manager defines baseline quality measures, specifies the skills required for project roles, develops detailed role definitions, and participates in recruiting resources aligned with the project’s requirements. Additionally, they establish team guiding principles to ensure cohesive collaboration throughout the project lifecycle.

In this phase, the manager implements and supports enablers, continues recruiting resources, and assesses delivered outputs against quality expectations. Project quality is monitored on an ongoing basis, and regular quality status reports are provided to ensure transparency and alignment with the project’s goals.

The Project Assurance Manager ensures the ongoing suitability of resources based on their outputs, oversees project quality and escalates risks related to quality that may emerge during project execution.

Lessons learned on project assurance are documented and compiled to improve future projects and to refine the project assurance practices employed throughout the enterprise IT project.