Reflection Points

As you wrap up this chapter, take a moment to think about these questions:

• Focus on project deliverable: Do your projects focus on delivering a product without considering ongoing management and service delivery? How can shifting from providing a product to ensuring effective service management change project outcomes?
• Integration of ITIL and project management: How can you apply ITIL Service Lifecycle principles in your current projects? Identify specific ITIL processes that could enhance service delivery and operational efficiency.
• Service Transition challenges: What challenges have you faced in transitioning new services to operational environments? How can the Extended Service Transition Model provide a framework for better planning and execution?
• Continuous improvement: How can you cultivate a culture of continuous improvement within your team or organisation? Consider how operational feedback can inform service design and lead to innovative solutions.

Reflecting on these questions helps you better understand the concepts discussed and consider how they apply to your professional journey.